Return & Refund

All purchases made on www.feastmarket.com.my are considered final.
Due to the perishable nature of fresh, chilled, and frozen food products, Feast Market Place practices a strict no return, no exchange, and no refund policy, except under the specific conditions listed below.

1.1 Non-Returnable & Non-Exchangeable Products

For hygiene, food safety, and quality-control reasons, all fresh, chilled, and frozen products are strictly non-returnable, non-exchangeable, and non-refundable once delivered.

This applies to (but is not limited to):

• Fresh meat and poultry
• Frozen meat and seafood
• Marinated products
• Ready-to-cook items
• Any temperature-sensitive goods

*Returns or exchanges are only permitted in cases of verified product defects upon delivery or duplicate payment.

1.2 Refund Eligibility

Refunds will only be considered under the following circumstances:

1. a) Duplicate / Double Payment

If you were accidentally charged twice for the same order.

1. b) Unfulfilled Orders

If Feast Market Place is unable to fulfil your order due to:

• Stock unavailability
• Logistical limitations
• Delivery service interruptions beyond our control

*Refunds are not offered for change of mind, customer storage issues, or failed deliveries caused by customer unavailability.

1.3 Product Defect or Quality Issue – Exchange Only

If an item arrives:

• Damaged,
• Spoiled,
• Incorrect, or
• In otherwise unacceptable condition,

You must report it within 2 hours of delivery, following the conditions stated in our Delivery Terms.

In such cases:

• We offer a replacement/exchange only,
• Not a refund,
• The product must be kept in its original, unused condition,
• Proper photos/videos must be provided as evidence.

*We reserve the right to inspect and validate claims before approving an exchange. 

1.4 Refund Request Process

If your situation meets the eligibility criteria:

1. Email your request to info.feastmarketplace@gmail.com within 3 working days of placing the order.
2. Provide the following:
   • Proof of payment
   • Order number
   • Photos/videos (for quality or defect claims)
   • A clear explanation of the issue
3. Once approved, refunds will be processed within 7–14 business days to the original payment method.
4. Processing time may vary depending on your bank or payment provider.

1.5 Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase
• Customer unavailability during delivery
• Inaccurate delivery address or access issues
• Product deterioration caused by late pick-up or improper storage
• Claims made after the required reporting window
• Any used, opened, or repackaged products
• Items damaged due to customer mishandling

*All decisions made by Feast Market Place are final.

1.6 Return or Collection (If Applicable)

In rare cases where a return is approved (e.g., defective or incorrect product):

• Feast Market Place will arrange product collection or advise the return procedure.
• Products must remain unused, unopened, and kept at the correct temperature level.
• Original packaging must be intact.

*Failure to comply may void the exchange or refund.

1.7 Customer Support

For all return, refund, or exchange enquiries:

📧 info.feastmarketplace@gmail.com
📱 012-263 8171 / 016-788 1817

Our support team is available during business hours to assist you.