Feast Market Place Sdn. Bhd. and its subsidiaries, affiliates, related and associated companies (collectively referred to as “Feast Market Place”, “we”, “us” or “our”) respect and are committed to protecting your personal data and your privacy. This Personal Data Protection Notice (“Notice”) explains how we collect, use, process and handle your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (“Act”) . Feast Market Place may amend this Notice at any time and such amendments will be announced via our website or email notifications.
1.0 Personal Data
1.1 Type of personal data
Personal data means any information that relates directly or indirectly to you and is collected for the purposes stated in Section 2 below. This may include:
- Name, identification number, date of birth
- Contact details (telephone number, email address, home address)
- Payment information, banking details, billing address
- Delivery address and order details (for online or phone orders)
- CCTV images or video recordings captured on our premises
- Images (photographs or videos) taken during events, promotions or loyalty programmes
- Vehicle information for collection or delivery
- Location or GPS information (for delivery tracking, where applicable)
1.2 Source of personal data
(i) Customer or potential customer
Your personal data may be obtained:
- When you walk into any Feast Market Place outlet and make enquiries or purchases
- When you order products via our website, delivery platform, hotline or WhatsApp
- When you participate in promotions, loyalty or membership programmes
- When you leave your details for home delivery, reservations or bulk orders
- When you participate in contests, events, surveys or customer feedback sessions
- Through cookies or tracking tools used on our website or online ordering platform
- From third parties such as delivery service providers, payment processors, digital platforms or business partners
(ii) Dealer, vendor, supplier or service provider
Your personal data may be obtained:
- When you enter into any commercial transaction with us
- When tendering or submitting proposals to supply goods or services
- When you fill in supplier registration, quotation or credit application forms
- From your employer, references or business partners
- From regulatory authorities or credit reporting agencies
1.3 Obligatory Personal Data
All information requested by us is obligatory unless stated otherwise. Failure to provide required information may result in us being unable to:
(i) process your purchase, order or delivery;
(ii) provide services requested; or
(iii) process supplier or vendor-related transactions.
2.0 Purposes for Collecting and Processing Your Personal Data
(i) Customer or potential customer
Your personal data is collected and processed for reasons including:
- To process and fulfil your purchase or delivery order
- To provide customer service, after-sales support or product information
- To communicate promotions, marketing materials, newsletters, member rewards (optional—see opt-out below)
- To manage loyalty programmes, contests or events
- To improve our product range (meat, seafood, groceries) and service quality
- To maintain internal records, accounting and inventory management
- To enhance your experience on our website or ordering system
- For market research, customer profiling and trend analysis
- For security purposes including CCTV monitoring
- To support business planning, risk management and operational decisions
- To comply with laws, regulations and authorities
- To assist with insurance claims or delivery-related matters
*You can opt out of marketing communications anytime by selecting “unsubscribe” in our emails/SMS or by contacting us using the details in Section 6.
(ii) Dealer, vendor, supplier or service provider
Personal data is processed for:
- Managing commercial transactions (supply agreements, service contracts, tender submissions etc.)
- Processing payments and credit assessments
- Assessing supplier suitability and performance
- Maintaining business, financial and procurement records
- Meeting legal, regulatory and audit requirements
- Security and internal investigations
- Supporting business planning and operations
3.0 Disclosure of Personal Data (Within or Outside Malaysia)
Your personal data may be disclosed to:
- Entities within Feast Market Place group
- Potential or actual purchasers of Feast Market Place’s business or assets
- Our authorised distributors, delivery partners or service providers
- Payment gateways, banks and financial institutions
- Insurance companies
- Government agencies, statutory bodies or industry regulators
- Law enforcement authorities
- Third-party service providers such as IT support, marketing agencies, auditors, lawyers, accountants, event organisers and other professional advisors
*These parties will only use your personal data for the purposes stated in this Notice.
4.0 Websites and Online Platforms
4.1 External Links
Our website may link to external sites for your convenience. We do not control or endorse these sites and are not responsible for their privacy policies. You are encouraged to review their respective privacy notices.
4.2 Location-Based Features
Location-enabled platforms or applications may transmit your location (e.g., for delivery tracking). Such data is used only to provide the requested services. These features are optional and may be disabled at any time.
Anonymous analytics tools (e.g., Google Analytics) may be used to improve our website and services; these tools do not identify individual users.
5.0 Access and Correction of Personal Data
You have the right to access or correct your personal data held by us.
We strive to ensure all information is accurate and up-to-date. Please notify us of any updates or changes.
- For access requests:
Please request our data access form via info.feastmarketplace@gmail.com.my
- For correction requests:
Contact us at info.feastmarketplace@gmail.com.my
