Shipping & Delivery

These Shipping and Delivery Terms and Conditions (“Terms”) apply to all purchases made on our website www.feastmarket.com.my (“Website”). By placing an order through the Website, you agree to be bound by these Terms. Please read them carefully before confirming your order. 

Delivery Coverage & Eligibility
1.1 KL & Selangor Delivery (Local Delivery)
Free delivery is available for orders RM200 and above, in accordance with our delivery schedule and during our operating hours.

1.2 Outstation Delivery
We provide delivery to outstation areas including:

• Penang
• Ipoh
• Melaka
• Johor
• Other selected Peninsular Malaysia locations

*Outstation areas are not eligible for free delivery.

Delivery Fees
2.1 Outstation Delivery Fees
Order Amount Below RM300.00 , Delivery Fees RM55.00 Order Amount RM300.00 and above , Delivery Fees RM25.00

2.2 KL / Selangor Delivery Fees
Order Amount Below RM200.00 , Delivery Fees RM15.00  or except for Express Delivery depending on the 3^rd party delivery service rate. Order Amount RM200.00 and above , Delivery Fees FREE

3. Delivery Schedule

• Monday to Friday: Next-day delivery for all orders placed before 2:00 PM, subject to item availability.
• Saturday & Sunday Orders: Deliveries will be made on Monday or Tuesday.
• No Delivery:
  • Sundays
  • Public Holidays

*All deliveries are subject to available delivery slots and operational capacity.

4. Express Delivery (Urgent Orders)
Contact us for immediate delivery! We offer Express Delivery for urgent or same-day orders within our operating hours, provided all items are available.

• Delivery is made via third-party courier/transporter.
• Charges will vary based on delivery location and the third-party service provider.
• For more information, please contact us at: 📱 016-788 1817 / 012-263 8171

5. Self Pick-Up from Retail Store Customers who order through our online store may opt for self pick-up from our physical retail store. After completing your online purchase, please contact us to arrange your pick-up time and location.

6. Delivery Requirements & Responsibilities
6.1 Customer Presence Because our products are fresh, chilled, or frozen, a recipient must be present to receive the order upon delivery.

6.2 Temperature-Sensitive Goods
Products must be refrigerated or frozen immediately after delivery. Feast Market Place will not be responsible for quality deterioration due to:

• Late collection
• Improper storage
• Mishandling after delivery

6.3 Packaging

• Deliveries within KL / Selangor will be packed in carton paper box or reuseable aluminium foil bags , as part of our eco-friendly initiative.
• If foam-box packaging is required, please leave a note during checkout.

6.4 Redelivery Charges If delivery fails due to the recipient’s unavailability, incorrect details, or access restrictions:

• Redelivery charges will apply.
• Perishable items cannot be restocked and may be disposed of for safety reasons.

7. Delivery Confirmation & Inspection
Upon receiving the order, customers must:

• Inspect all items immediately
• Ensure the order is correct
• Confirm the condition of the products
• Report any issues within 2 hours of delivery

To report issues: 📧 info.feastmarketplace@gmail.com 📱 012-263 8171 / 016-788 1817 Claims made after the 2-hour period may not be eligible for replacement or refund due to the perishable nature of the goods.

8. Change of Delivery Date/Time
Requests to reschedule delivery must be made at least one (1) working day in advance. Additional charges may apply for:

• Last-minute changes
• Re-routing
• Failed delivery attempts

All rescheduling is subject to delivery slot availability.

9. Force Majeure
Feast Market Place shall not be liable for delays or non-delivery caused by circumstances beyond our control, including but not limited to:

• Natural disasters
• Vehicle breakdowns
• Traffic disruptions
• Pandemics or health emergencies
• Strikes or labour issues
• Government restrictions 

Customer Support
For assistance, enquiries or special requests: 📧 info.feastmarketplace@gmail.com 📱 012-263 8171 / 016-788 1817 We will respond as soon as possible.